KYC Policy

Know Your Customer Policy

Aurum Imports is committed to maintaining a secure, transparent, and trustworthy auction environment. This policy explains our identity verification requirements for all registered bidders.

Last updated: April 2026

Why KYC is Required

Aurum Imports operates an exclusive platform for the sale of high-value luxury and exotic vehicles. To protect all participants — buyers, sellers, and the platform itself — we are required to verify the identity of every registered bidder before they may place bids.

KYC verification serves to:

  • Prevent fraud, money laundering, and unauthorized use of the platform
  • Comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
  • Ensure that all transactions are conducted by legitimate, identifiable individuals
  • Protect sellers from non-payment and bad-faith bidders
  • Maintain the integrity and reputation of the Aurum Imports auction marketplace

Information We Collect

To complete your KYC verification, we require the following:

  • Full legal name — as it appears on your government-issued ID
  • Phone number — including country code, for communication purposes
  • Country of residence — your primary country of domicile
  • Government-issued identity document — passport, national ID card, or driver's license (clear photo or scan)

All information provided must be accurate, current, and match the documentation submitted. Providing false information is grounds for immediate and permanent account termination.

How We Store & Protect Your Data

Verification Timeline

Once you submit your KYC application:

  • Standard review: 1–3 business days
  • Expedited review (during active auction events): typically within 24 hours
  • You will receive a notification when your status changes to Approved or if additional information is required

We recommend submitting your KYC at least 48 hours before a scheduled auction to ensure your eligibility.

Approved Bidders

Upon successful verification, your account will be marked as a Verified Bidder, granting you full access to:

  • Place live bids on all active auction lots
  • Register interest in upcoming lots
  • Access your personalized bidder dashboard
  • Receive real-time bidding notifications and updates

Verified status remains valid indefinitely unless your account activity triggers a re-verification requirement, or if your submitted documents expire and updated documentation is requested.

Rejection & Appeals

If your KYC application is rejected, you will be informed of the reason via your bidder dashboard. Common reasons for rejection include:

  • Blurry, incomplete, or unreadable identity document
  • Information mismatch between form submission and document
  • Expired identity document
  • Suspected fraudulent documentation

You may resubmit with corrected documentation at any time. If you believe your rejection was made in error, please contact our compliance team directly.

Contact & Questions

If you have questions regarding the KYC process, your verification status, or data handling practices, please contact us:

Aurum Import LLC · Tbilisi, Georgia · Registered 2020